Nicole Ryan
Plan Manager
Nicole Ryan – Plan Manager
Nicole holds a part-time role within the Plan Management team and enters the NDIS Industry with a Corporate Banking background.
Nicole has a passion for detail and getting things right, which includes getting invoices paid in a timely and compliant manner. She hopes her contribution to Taylor Made Outcomes can help participants have a pleasant NDIS experience, while making the most out of their NDIS funding. She also hopes to build and maintain strong relationships with local providers.
Nicole has been living in the Illawarra for the past 20 years and enjoys being a Mum of two.
Jade Bissett
Admin Assistant
Admin Assistant – Taylor Made Outcomes
Jade works full-time in the Taylor Made Outcomes office, where she is often the first point of contact for participants, families, and providers. She is responsible for greeting visitors, answering calls, assisting with enquiries, and supporting the team with a wide range of tasks.
When she’s not at the front desk, Jade helps with intakes and onboarding of participants, while also expanding her knowledge of the NDIS — something she thoroughly enjoys.
With a background as a learn-to-swim instructor, Jade has experience supporting children living with disabilities to develop confidence and skills in the water. She brings the same patience, care, and commitment to her role at Taylor Made Outcomes, ensuring that every interaction is warm, professional, and supportive.
Matilda Dubowski
Support Coordinator / Psychosocial Recovery Coach
Matilda – Support Coordinator/Psychosocial Recovery Coach
Matilda has a strong passion for mental health, which inspired her to pursue a Bachelor of Psychological Science at the University of Wollongong, set to be completed in 2025. With aspirations to continue on to a Master’s in Psychology, she is driven to make a positive difference in people’s lives and thrives on seeing others achieve their goals.
Since joining Taylor Made Outcomes in 2022, Matilda has taken on the role of Participant Engagement Officer, where she provides valuable support to participants and assists with enquiries about NDIS funding. She has embraced learning about the NDIS and enjoys working alongside the team to expand her knowledge, which also supports her future career in the mental health field.
Outside of work, Matilda is a creative and active person. She enjoys playing guitar, singing, spending time at the beach with her dogs, exercising, travelling, and connecting with new people.