Emma Darlington
Specialist Support Coordination
Emma Darlington, Specialist Support Coordinator for Taylor Made Outcomes.
Emma has always had a passion for supporting people with disabilities, in particular those with a lived experience in paralysis and MS. This passion is what inspired her to complete a Bachelor of Social work at the University of Wollongong.
As Emma has a strong connection to the local community, she began working within the Illawarra as a support worker offering social and community supports as well as personal care. Emma has worked with a wide range of participants, including individuals living with physical disability, lived experience of mental health, or a combination of these experiences.
From there, Emma become interested in supporting individuals to access the NDIS. Emma found this experience rewarding due to being able to understand each individuals goals and support needs. Since then, Emma has worked as a support coordinator to support participants to find the services that are right for them and work towards their goals.
Emma has been described by her participants as extremely friendly, energetic and empathetic. Emma looks forward to working with participants on their recovery journey.
Amy Calver
Specialist Support coordination
Amy Calver – Specialist Support coordination for Taylor Made Outcomes
Amy has completed both her postgraduate Master’s of Social Work and her undergraduate Bachelor of Psychological Science at the University of Wollongong. Amy prides herself in upholding the core components of social work with a strong focus on person-led and strength-based approaches. Amy’s goal is to ensure that all individuals who engage are provided with quality and personalised support.
Amy has been working within the NDIS space since its launch in 2017 and has a robust understanding and passion within the mental health sector. She was directly involved with the transition of the Partners in Recovery program closure to ensure all individuals received appropriate support in the NDIS or mainstream space.
Amy has expressed her desire to work with anyone within the local area, with a particular interest in connective tissues/genetic disorders and complex psychosocial disabilities. She understands that all experiences are individualised and therefore an important component of support is learning and listening to your personal experience.
In her time away from work, Amy has a 1-year-old White Swiss Shepherd, Nynx, and spends her time with him either training, exploring or going on adventures.
Brittany Colless
Manager – Plan Management and Participant Engagement
Brittany Colless – Manager – Plan Management and Participant Engagement
Brittany has four years’ experience within the NDIS Industry as a Senior Plan Manager, Operations Manager and Participant Engagement Officer supporting families and participants across the Illawarra. Brittany is currently the Manager of Plan Management and Participant Engagement and holds her certificate IV in Business Management and Leadership.
Brittany has a passion for ensuring participants NDIS plans are being managed correctly and used to their full potential so participants can have the right and best supports in place to help them achieve their goals . Brittany enjoys communicating with participants and families and offers guidance leading to the people she serves feeling comfortable knowing their plans are in great hands here at Taylor Made Outcomes. Brittany ensures that all participants, providers as well as her peers are treated with respect, given correct guidance, support and knowledge. Brittany also works with providers to ensure their invoices are managed and processed in a timely manner ensuring the NDIS guidelines are followed and understood. Brittany holds a Certificate IV in Business Management and Leadership
Josh Bale
Plan Manager
Josh Bale – Plan Manager
Josh works for the Plan Management team, being his first role in the NDIS industry.
Josh strives to ensure provider payments are processed in a timely manner and that the NDIS guidelines are being followed.
Jamie Ryan
Plan Manager
Plan Manager – Taylor Made Outcomes
Nobody knows his true identity… but what we do know is that Jamie is a valued member of the Plan Management team at Taylor Made Outcomes. With a strong focus on accuracy and reliability, he ensures provider payments are processed efficiently and always in line with NDIS guidelines.
Jamie takes pride in supporting both participants and providers, creating a smooth and stress-free plan management experience for everyone he works with.