Mandy Drain – Taylor Made Outcomes

Mandy Drain - NDIS expert,
Company Director and Specialist Support Coordinator

Mandy Drain, NDIS , Public speaking , NDIS expert

Mandy is available for media comment, public speaking engagements, and writing opportunities on a range of topics including all things NDIS, grief and loss in the context of disability, and person-centered leadership in the NDIS sector.

Mandy is an award-winning thought leader in the NDIS space. She is an engaging, knowledgeable and relatable public speaker and trainer with over 26 years of experience in the disability sector.

As a parent of a young adult living with complex disability, Mandy brings a unique and empathetic perspective to her work.


• 2021 Business Person of Year – Illawarra and South Coast Business Awards
• Mental Health Organisation of the Year 2022 awarded by Mental Health Foundation Australia
IWIB Business Woman of the Year 2023,  Winner
2023 Australian Small Business Champions Awards, Winner



Mandy is a respected mentor in the sector, and locally well-known for her long-standing history advocating for disability rights and being a voice for positive change. Since the NDIS has come to the Illawarra area, Mandy has had influence in its shaping and growth, to what it is today. Her business has grown to thriving, and yet she remains grounded and connected to the pulse at the core of families’ needs and concerns. This was most evident in her speaking, when she had moved the whole room to tears in how genuinely she cared for the individual people’s lives she had touched, and it was almost tangible in the space, how safe, accepted and seen one was in her presence.

Phuong BarracloughCEO & Owner - Connect My Community NDIS Consultancy

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